Welcome to the WinEst / Modelogix support site

At Trimble Buildings Support Services, our mission is to help you realize the maximum potential for your Trimble Buildings investment and provide you with the technical expertise, customer service, and resources to successfully implement and use our products and services.

To ensure you receive the support that you need to maximize your investment, our highly-trained and friendly support team is standing by to assist you. Conveniently accessible via Telephone, Email or by LiveChat, our support team delivers fast and effective service.

Each WinEst / Modelogix software support plan includes:

  • Unlimited Support Case Management - Your organizations designated support contacts can submit a Support Case. Each Support Case is assigned a unique tracking number so that you can quickly and easily check on the status.
  • Telephone & Email Support* - Toll-free phone support is available Monday thru Friday, 5am to 5pm PST. Email support allows you to send us your questions any time it's convenient for you. You’ll receive an email response within one business day.
  • Live Chat* - Your designated support contacts can participate in real time LiveChat support with a WinEst Support Team member right in your browser, available Monday thru Friday 7am to 4pm PST.
  • 24-hour Access to “SupportLink” - Our secure member only website “SupportLink” is exclusively for active support plan customers. SupportLink provides all the tools and information that you’ll need to find answers to your WinEst or Modelogix support questions. You’ll find the latest information on products, technical bulletins, documentation, and product downloads.
  • Maintenance Releases - Scheduled Maintenance Releases often referred to as service packs (SP’s), provide product fixes and minor feature enhancements and are made available via SupportLink.
  • Software Upgrades - All new Product releases, which include significant feature enhancements, are available via SupportLink. WinEst will notify active support plan customers when Maintenance Releases or Product Updates become available.
  • Web-based User Forum - Web-based WinEst/Modelogix user group is utilized for holding discussions and posting user generated content. It serves the community of experienced solution users and is moderated by our Support team.
  • Training Materials - As a valued customer active on SSM, you have access to training manuals and videos of previously offered Intro and In-Depth sessions. Additionally, if you are ready to experience our interactive instructor-led training live (for a fee), you can sign up for the next scheduled class directly from our Training Calendar.

The WinEst support team is available Monday thru Friday via Phone and Email (5am-5pm) and LiveChat (7am-4pm PST). *excluding Trimble holidays

Should you have questions or need to purchase or renew your support services contract, please contact WinEst Support Sales at 1-800-850-2660

WinEst/Modelogix Support Services brochure