Welcome to the WinEst / Modelogix support site
At Trimble Buildings Support Services, our mission is to help you realize the maximum
potential for your Trimble Buildings investment and provide you with the technical
expertise, customer service, and resources to successfully implement and use our
products and services.
To ensure you receive the support that you need to maximize your investment, our
highly-trained and friendly support team is standing by to assist you. Conveniently
accessible via Telephone, Email or by LiveChat, our support team delivers fast and
Each WinEst / Modelogix software support plan includes:
- Unlimited Support Case Management - Your organizations designated
support contacts can submit a Support Case. Each Support Case is assigned a unique
tracking number so that you can quickly and easily check on the status.
- Telephone & Email Support* - Toll-free phone support is available
Monday thru Friday, 5am to 5pm PST. Email support allows you to send us your questions
any time it's convenient for you. You’ll receive an email response within
one business day.
- Live Chat* - Your designated support contacts can participate in
real time LiveChat support with a WinEst Support Team member right in your browser,
available Monday thru Friday 7am to 4pm PST.
- 24-hour Access to “SupportLink” - Our secure
member only website “SupportLink” is exclusively for active
support plan customers. SupportLink provides all the tools and information that
you’ll need to find answers to your WinEst or Modelogix support questions.
You’ll find the latest information on products, technical bulletins, documentation,
and product downloads.
- Maintenance Releases - Scheduled Maintenance Releases often referred
to as service packs (SP’s), provide product fixes and minor feature enhancements
and are made available via SupportLink.
- Software Upgrades - All new Product releases, which include significant
feature enhancements, are available via SupportLink. WinEst will notify
active support plan customers when Maintenance Releases or Product Updates become
- Web-based User Forum - Web-based WinEst/Modelogix user group is
utilized for holding discussions and posting user generated content. It serves the
community of experienced solution users and is moderated by our Support team.
- Training Materials - As a valued customer active on SSM, you have
access to training manuals and videos of previously offered Intro and In-Depth sessions.
Additionally, if you are ready to experience our interactive instructor-led training
live (for a fee), you can sign up for the next scheduled class directly from our Training Calendar.
The WinEst support team is available Monday thru Friday via Phone and Email (5am-5pm)
and LiveChat (7am-4pm PST). *excluding Trimble holidays
Should you have questions or need to purchase or renew your support services
contract, please contact WinEst Support Sales at 1-800-850-2660
Support Services brochure